FAQs

Frequently Asked Questions

 

How do I order?

Go to http://foodsource.ph

Search for the product you want

Add it to your cart

Proceed to checkout

 

Need help with your order?

Contact us:

Call 02-3581293

Email foodsource.ph@gmail.com

Text 0933 8607534 / 09176238585

 

Why do I have to order from your website, can’t I just phone in my order or message it via facebook/instagram?

We encourage ordering through the website as the checkout process is like the POS system in a regular store and the email confirmation is your receipt. Please do contact us should you need any help with our orders.

 

Do you accept COD?

Currently not yet, but we’re looking for ways to make this work for you. In the meantime, you may search for our products at Shopee. Our seller name is foodsource.ph

 

What are your modes of payment?

We currently accept credit card via Paypal and bank transfer

 

I wasn’t able to take note of the bank details for deposit

Bank Name: BPI

Account Name: Philippine Native E-Tailer Co

Account Number: 3861-0030-26

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Bank Name: BDO

Account Name : Philippine Native E-Tailer Co

Account Number : 001560381300

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Bank Name: ROBINSONS BANK

Account Name : Philippine Native E-Tailer Co

Account Number : 105530100000920

 

How do I make sure my money is secure when I deposit my payment?

For your safety, take note of the account name of any bank account you deposit to. Having a business entity, instead of a person’s name ensures that this account belongs to a registered business as banks are required to regulate this. For issues with transactions, you may seek help with DTI if your issue is with a registered company (and this is applicable with any company and not just ours)

 

I don’t have an account in any of those banks, how can I transfer my payment?

You may simply deposit the payment over the counter at any of the bank’s branches. Keep a copy of the receipt so you can send it to us as proof of payment.

 

I don’t have a Paypal account; can I still use my credit card?

Yes! Paypal does not require having an account to pay using your credit card. Think of it as them just being the terminal to swipe your card.

 

Do you keep my card details when I pay via credit card?

Paypal is the accredited processor of your credit card payment and we have no access to any of the details you transmit with them. 

 

I have already paid my order through bank deposit, what do I do next?

Please send us a copy of the deposit slip through foodsource.ph@gmail.com and await acknowledgement from one of our friendly staff

 

Do you have a minimum order to deliver?

There’s no minimum, but if you order P1500 worth within Metro Manila, we waive the delivery fee.

 

How much is the delivery charge?

Within Metro Manila it’s P70 flat rate. For provincial orders it’s P150 for every 3kg

 

I'm only getting a few items, can't you deliver for free?

Unfortunately, there's really no such thing as free. Some businesses have high margins thus why they're able to offer lots of services for free. In our case, we sell everything at the manufacturer's retail price so you're guaranteed to get the lowest prices. Delivery fee add-on isn't much anyway

 

How do I track my delivery?

Once we’ve dispatched your items, you’ll be provided an email complete with your waybill and the logistics provider we used for your order. If courier provides online updates for your order, their website will be included in what we’ll send to you.

 

How long til I receive my order?

We commit to delivering your orders within 3-5 days around Metro Manila, and 5-7* days for Provincial orders after confirmation of payment. Orders paid after 3pm will be processed to the next day.

*For Alcoholic Beverage, please expect some delays for provincial orders as we might need to ship it via sea freight due to restrictions with airlines.

 

What if I want my items right away?

We do have a same day delivery option on checkout. If you want better rates, you may choose the "Pick up" option and use your own delivery (Grab, Lalamove, etc)

Please note though that our cut-off for this is 5pm. 

 

Can I pick up the items?

Yes you can! Just choose the "Pick up' option on checkout. You can search us “foodsource ph” in Waze, Google maps, even Grab!

 

Do you do meet ups?

For the security of our staff, we do not allow meet ups but instead, just pick up at our office or delivery to your address.

 

Can I just walk to at your office to order?

Yes you can, but if you have specific products in mind, better to at least call for availability.

 

What are your business hours?

Our office is open between 7am til 7pm, from Monday to Saturday. We're closed during Sundays and holidays, sorry!

 

You sent me the wrong items

We’re so sorry, hopefully this does not happen. But if it does, kindly take a picture of what you received and email to foodsource.ph@gmail.com so we can immediately work on the correction.

 

You sent me defective products (leaks, damaged, expired, etc)

We’re really hoping this never happens but we are all after all, human. Should this happen, please take a picture of the damage and email to foodsource.ph@gmail.com so we can immediately work on the correction.

 

Why do your documents say Philippine Native E-tailer co but I’m ordering from the foodsource.ph website?

Our business is registered under the legal entity Philippine Native E-tailer co, which operates websites such as foodsource.ph. Foodsource PH serves as our branding and trade name similar to why your favorite fastfood chains would probably state a different company name as well in their receipts.

 

Got a question we haven’t answered above? Email us at foodsource.ph@gmail.com