FAQs

Frequently Asked Questions

How do I order?

Go to http://foodsource.ph

Search for the product you want

Add it to your cart

Proceed to checkout

Choose from the different payment and delivery methods

Wait for your order. Enjoy!

Need help with your order?

Call 02-72162332

Email foodsource.ph@gmail.com

Text 09176238585

Why do I have to order from your website, can’t I just phone in my order or message it via facebook/instagram?

We've come to realize that all mistakes come from us people. Please allow us to automate our process to ensure that we serve your orders in the correct manner.

Do you accept COD?

For COD transactions, you may order from our Shopee and Lazada stores

What are your modes of payment?

We currently accept credit card, GCash and bank transfer to our BPI, BDO and Robinson's bank account

I wasn’t able to take note of the bank details for deposit

Bank Name: BDO

Account Name : Philippine Native E-Tailer Co

Account Number : 001560381300

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Bank Name: ROBINSONS BANK

Account Name : Philippine Native E-Tailer Co

Account Number : 105530100000920

How do I make sure my money is secure when I deposit my payment?

For your safety, take note of the account name of any bank account you deposit to. Having a business entity, instead of a person’s name ensures that this account belongs to a registered business as banks are required to regulate this. For issues with transactions, you may seek help with DTI if your issue is with a registered company (and this is applicable with any company and not just ours)

I don’t have an account in any of those banks, how can I transfer my payment?

You may simply deposit the payment over the counter at any of the bank’s branches. Keep a copy of the receipt so you can send it to us as proof of payment.

I don’t have a Paypal account; can I still use my credit card?

Yes! Paypal does not require having an account to pay using your credit card. Think of it as them just being the terminal to swipe your card.

Do you keep my card details when I pay via credit card?

Paypal is the accredited processor of your credit card payment and we have no access to any of the details you transmit with them.

I have already paid my order through bank deposit, what do I do next?

Please send us a copy of the deposit slip through foodsource.ph@gmail.com and await acknowledgement from one of our friendly staff

Do you have a minimum order to deliver?

There’s no minimum but you can make the best out of the delivery fee by ordering more at a time

How much is the delivery charge?

Within Metro Manila it’s P100 for a minimum of P500, below that it's P150

This is for 1 delivery attempt between 11am to 7pm. We can be a bit flexible, but only if you are responsive.

Please note that the delivery fee is forfeited upon cancellation due to failed delivery

I'm only getting a few items, can't you deliver for free?

Unfortunately, there's really no such thing as free. Some businesses have high margins thus why they're able to offer lots of services for free. In our case, we sell everything at the manufacturer's retail price so you're guaranteed to get the lowest prices. Delivery fee add-on isn't much anyway

How do I track my delivery?

Once we’ve dispatched your items, you’ll be provided an email complete with your waybill and the logistics provider we used for your order. If courier provides online updates for your order, their website will be included in what we’ll send to you.

How long til I receive my order?

We commit to delivering your orders within 2-4 days around Metro Manila after confirmation of payment. Orders paid after 2pm will be processed to the next day.

What if I want my items right away?

Please allow at least 1 day for us to prepare your order. We'll definitely ship it out right away when we can.

Can I pick up the items?

Due to challenges during the pandemic, we had to restructure our operations so we currently don't have a space to call our own.

Do you do meet ups?

For the security of our staff, we do not allow meet ups but instead, just pick up at our office or delivery to your address.

Can I just walk in to at your office to order?

Due to challenges during the pandemic, we had to restructure our operations so we currently don't have a space to call our own.

What are your business hours?

Due to challenges during the pandemic, we are no longer operating full time. Just leave us a message online and we'll definitely respond to you right away!

You sent me the wrong items

We’re so sorry, hopefully this does not happen. But if it does, kindly take a picture of what you received and email to foodsource.ph@gmail.com so we can immediately work on the correction.

Our return warranty for wrong orders and defective products in 1 week (7 days from receipt of the products)

You sent me defective products (leaks, damaged, expired, etc)

We’re really hoping this never happens but we are all after all, human. Should this happen, please take a picture of the damage and email to foodsource.ph@gmail.com so we can immediately work on the correction.

Our return warranty for wrong orders and defective products in 1 week (7 days from receipt of the products)

Why do your documents say Philippine Native E-tailer co but I’m ordering from the foodsource.ph website?

Our business is registered under the legal entity Philippine Native E-tailer co, which operates websites such as foodsource.ph. Foodsource PH serves as our branding and trade name similar to why your favorite fastfood chains would probably state a different company name as well in their receipts.

Got a question we haven’t answered above? Email us at hello@foodsource.ph

For order concerns, email foodsource.ph@gmail.com